FAQ

Please check the product packaging and care instructions for each specific product. For additional information, call customer service at 1-800-387-0896 or e-mail [email protected].

Carex Health Brands products are distributed in national, regional and independent food, drug and mass retailers and also through wholesalers, distributors and medical dealers. Call customer service at 1-800-387-0896 or email [email protected] for additional information.

Please call customer service at 1-800-387-0896 or e-mail [email protected].

If you forgot either your user ID and/or password, call customer service at 1-800-387-0896 or email [email protected]. One of our customer service representatives will locate your user ID using your company name, email address, or first and last name. In order to maintain security, we do not keep your password on file. 

Note: passwords are case sensitive, must be at least 6 characters and contain at least 1 number and 1 letter.

1. Sign in to your account.
2. After you sign in, click on your name located in the top right corner of the screen.
3. Type your preferred password in the "new password" and "confirm new password" boxes and then click the "save" button. Note: passwords are case sensitive, must be at least 6 characters and contain at least 1 letter and 1 number.

Carex Health Brands is made up of three nationally distributed brands: Carex®, Apex® and Bed Buddy®. Our product categories include Bathroom Safety, Mobility, Personal Care, Enablers® Aids for Daily Living, Medication Organizers, Health Aids, Hot & Cold Therapy, Bright Light Therapy, Self-Care Products, In-Home Care and Patient Room Equipment.

You can find this information on the website under “Technical Specifications” on a product information page, in our catalogue or by calling customer service at 1-800-387-0896 or e-mailing [email protected].

Samples are available for our B2B customers. For additional information, call customer service at 1-800-387-0896 or email [email protected].

Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact customer service at 800-387-0896. All other returns must be authorized by Carex Health Brands in advance and can be subject to a 25% restocking charge. Special orders, disposable and discontinued merchandise cannot be cancelled and are non-returnable. Returns will be credited in the form of a merchandise credit only.

All returns must be pre-authorized and have a return authorization number (provided by Carex Health Brands) affixed to each carton and be returned freight prepaid. Without this number, return shipments will be refused. Merchandise must be returned no later than 30 days from the date the RA# was issued and must be returned in an unused and sellable condition.* Unhygienic items such as bath seats, toilet seats, urinals, commodes and bed pans may not be returned.

Other returns, if accepted, may be subject to higher restocking charges. All shipping shortages must be claimed within 5 days of your receipt date.

*Carex Health Brands will only pay shipping charges on returns that are pre-authorized for shipping by Carex Health Brands.

If you have not received your order or have discovered a discrepancy on your order, our representatives will gladly assist you. Call customer service at 1-800-387-0896 or email [email protected].

Please call customer service at 1-800-387-0896 or email [email protected].

All orders are subject to shipping charges.

Orders will ship from Dartmouth, Nova Scotia. Orders are normally shipped within 2 business days of receipt. Note that all products on one order may not be shipped at the same time.

For further shipping inquiries, please contact our Customer Service department at 800-387-0896, Monday through Friday from 8:00 AM to 4:00 PM Eastern Time.